Privacy & Cookies

PRIVACY POLICY

Your privacy is important to us. We are committed to protecting your personal data.

TALLULAH ROCKS PRIVACY NOTICE

Tallulah Rocks C/O Acorn Property Management, High Street, Hartley Wintney, Hook, RG27 8NW

Acceptance of terms

By continuing to use this website, you are agreeing to the following conditions of use:

Tallulah Rocks makes every effort to keep the content on this website timely and correct. It is for general information and use only, and it is subject to change without notice. Tallulah Rocks accepts no responsibility for loss or damage that occurs as a result of using this website and the information provided on it.

This website may contain links to external websites that are provided for your convenience to provide further information. They do not signify that Tallulah Rocks endorses these websites, and we have no responsibility for their content.

All materials on this website, including the design, text and images, are copyrighted by or licensed to Tallulah Rocks. Reproduction is prohibited without prior written consent.

This privacy notice tells you what to expect when Tallulah Rocks (“Tallulah Rocks” or “we”) collects personal information or processes information that you give us by filling in forms, either on our website or in person, or when you correspond with us by phone, e-mail or otherwise.

This includes information you provide when you:

· Subscribe to our mailing list

· Buy a work of art

· Book tickets for an event, course or workshop

· Donate or provide sponsorship to us, or meet to discuss potential support you may give

· When you report a problem with our website or register a complaint

· Enter a competition

· Sign up as a volunteer or apply for a job

WHAT INFORMATION DO WE COLLECT ABOUT YOU

The personal data we collect about you may vary depending on the service you request from us. As a minimum we will usually collect from you:

· Your name

· Address (email and/or postal)

· Your date of birth

· Your postal address

· Your User Name and Password

· When purchases of products are made, the financial data taken includes bank account and transaction/payment details

When you book tickets for any of our events, courses or workshop or buy or commission a product from the Tallulah Rocks shop, we may collect your name, telephone number and email address so that we can contact you in case of changes to the programme or product. We may also email you with information about future similar products and events that may be of interest to you.

From time to time, depending on the service you require, we may also request the following and use this information in the following ways:-

POSTAL ADDRESS

We may use some of the data in your address for the purposes of researching where our audience comes from, to inform our marketing or to report to funders on our audience. This data will be anonymized and will not be used to send marketing communications to you.

POSTAL ADDRESS

TELEPHONE NUMBER

When you buy a product from our shop, or book tickets for any of our events, courses or workshops we may collect your telephone number so that we can contact you in case of changes to the product or programme.

PAYMENT DETAILS

When you make a payment to Tallulah Rocks, we will collect payment information from you such as credit or debit card details or bank information for the purposes of taking payment.

MAILING LIST

If you sign up to the Tallulah Rocks Mailing List, we will collect your email address and send you information about products, events, news and opportunities to support Tallulah Rocks. If you supply us with details about your interests we may use this information to send you tailored information relevant to these preferences. Unless you withdraw your consent, we’ll keep a record of previous communications and other relevant details in order to optimise the services we recommend to you in the future.

OTHER INFORMATION WE COLLECT

If you correspond with us generally, for example to raise a query, comment or complaint about any of our services, we will also collect any other information you choose to send to us in that correspondence.

When using our website, we may also collect some technical (not personal) information about how you use our sites, for example the type of device you are using, your operating system, IP address, the web address you arrived at our site from, and length of visit.

HOW DO WE USE THE INFORMATION YOU PROVIDE?

Where you have disclosed your information to us, we use information:

because it is necessary to administer the services you have requested from us from time to time and fulfil our obligations to you in providing these services; or
in order to pursue Tallulah Rocks legitimate interests in raising funds or to inform you by email or other means of similar events or services run by us which we think may interest you. Where we process your personal data on this basis, we will only do so where it does not prejudice your own privacy rights.
We may also collect your information to compile an attendance list.

OUR APPROACH TO MARKETING

We may collect identity data about you to send you updates on our products or services if you have commissioned us or ordered products from us.

We do not permit third party advertising (or targeted advertising) on our website. If you click on links to our social media pages, or to any third-party website, you may be subject to targeted marketing via that site.
Where we have obtained your specific consent (e.g. when you subscribe to our e-newsletter), we may engage in direct marketing, such as sending you e-mails and/or brochures/other relevant marketing collateral to inform you of our services.

We provide these communications on the basis that you have asked to receive these. If you change your mind, you may opt-out at any time via the unsubscribe feature that appears in our e-mails or by emailing

We will not share with any third party the personal information that we obtain about you for the purposes of marketing unless you have provided your specific consent for us to do so and those third parties have agreed to make no independent or further use of that data and to maintain its confidentiality

OUR SOCIAL MEDIA PAGES

This Website contains links to our social media pages on Facebook, Instagram, Twitter and Pinterest.

These third-party websites have their own respective privacy policies (which we would advise you to read) for which those sites are solely responsible.

Should you visit those social media pages and choose to follow us on Facebook, Twitter, Vimeo, LinkedIn, Instagram and Tumblr we may receive identity, contact or transaction data from the social media providers, including:

· Name

· Address (email and/or postal)

· Telephone number(s)

· IP address

· Social media account URL

· Date of birth; and/or gender

If we do receive any personal information about you from these third party social media sites, we will not process your information for the purposes of direct marketing unless you have provided your consent, or it is otherwise lawful for us to do so (e.g. you have previously commissioned us or bought something from us).

If you have opted-in to receive such communications, please see our section above on “Our Approach to Marketing”.

We will not share your personal information with any third party for the purpose of marketing unless you have provided your consent for us to do so.

If you would like us to delete the personal information that we have received about you from these sites, please email us at hello@tallulahrocks.co.uk

If you do not want us to receive further information about you from these sites, you should also contact the sites directly to turn off the ‘follow’ setting.

JOB APPLICANTS AND VOLUNTEERS

If you apply to work at or volunteer with Tallulah Rocks, we will use the information you supply to us to process your application and to monitor recruitment statistics. We may disclose personal information to a third party, for example where we want to take up a reference or obtain a check from the Disclosure and Barring Service, and where appropriate we will let you know first.

YOUR RIGHTS

You have a number of rights in relation to your personal data. These include the right to:

· Find out how we process your personal data

· Request that your personal data is corrected if you believe it is incorrect or inaccurate

· Obtain restriction on our, or object to, processing of your personal data

· Ask us not to process your personal data for our own marketing purposes

· Withdraw your consent to our processing of your personal data

· Obtain a copy of your personal information which we hold about you. We will take steps to verify your identity before responding to your request and will respond as soon as possible

· You can exercise your right to prevent such processing at any time by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you or by contacting us at hello@tallulahrocks.co.uk

DISCLOSURE OF YOUR INFORMATION

The personal data you give the Tallulah Rocks is held securely and will never be passed on to third parties. We may outsource functions, such as the use of marketing apps including Dot To Dot, and those third party processors will be responsible for the safe and confidential processing of personal data on our behalf. We may also disclose personal information where permitted by law or where we are under a duty (including for crime and fraud prevention).

When you visit our site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our site.

CHILDREN

We do not knowingly use the Website to solicit data from or market to children under the age of 13.

If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at hello@tallulahrocks.co.uk.

USE OF COOKIES

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use Cookies to help identify your computer so that we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable cookies already stored on your computer, but these may stop our website from functioning properly. We also use Cookies to track the pages you visit via Google Analytics and to allow you to share pages with social networks such as Facebook. However, this website will not share any personal information with third parties.

To find out more about Google Analytics and to learn how to opt out, please visit:

· How Google uses data when you use our partners' sites or apps, or

· https://tools.google.com/dlpage/gaoptout/.

CHANGES TO OUR PRIVACY NOTICE

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

CONTACT

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to hello@tallulahrocks.co.uk

GENERAL CONTACT DETAILS

You can contact Tallulah Rocks by emailing hello@tallulahrocks.co.uk, between 9am and 5.30pm Monday to Friday. You can write to us at Tallulah Rocks, C/O Acorn Property Management

COMPAINTS

We hope that we can resolve any query or concern you may raise about our use of your information. You have the right to make a complaint at any time to the Information Commissioner’s Officer (ICO), the UK Supervisory Authority for data protection issues: https://ico.org.uk/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at hello@tallulahrocks.co.uk.